|
|
Commercial Support
Now you can get support for OpenSBC from
the people who make it. Since the software is free, there is no
requirement to have support in order to get the latest software and bug
fixes. Instead, the OpenSBC Group is available to save time
and to get the OpenSBC application to provide the greatest value at the
lowest cost.
There are several support offerings for various needs and budgets:
Annual
Support Subscription: This program offers
support for OpenSBC for the period of one year. Since OpenSBC under an
OSI approved license, you may have multiple instances of OSBC
installed. There is no additional cost per instance. OpenSBC
support staff will schedule time to assist you by IM and, when
necessary, will login to your server[s] to help rectify problems. All
support will be initiated by email through our ticketing
system. There is no limit on the number of support tickets
that can be made, but only two customer contacts (primary and
secondary) are able to create support tickets. Tickets will be
responded to within 24 hours from the time of submission (excluding
holidays and weekends).
Cost:
$2,995
Installation
Support: This is the same offering as above,
but it is limited to 15 business days from the initial contact. Since
many support questions arise with installation, this is an option for
those who just want help with basic setup and configuration questions.
It is upgradable to a full support contract.
Cost:
$1,000
Development
Support: The standard support subscription
does not cover questions related to modifying or integrating with the
OpenSBC code. This package extends the basic support subscription to
include a year of support that includes access to OpenSBC developers.
Cost:
$3,995
24x7
OpenSBC: For a small monthly fee, the Solegy
Service Control Center will remotely manage an instance of OpenSBC
running on your network. All configuration issues, upgrades, etc. will
be handled by the Solegy SCC staff. Get all of the benefits of a
scalable and resilient session border controller without worrying about
the application itself.
Cost:
$150 per instance/per month
For more information, please contact sales@solegy.com
|
